School Complaints Committee

Internal Complaints Committee (ICC) – For Prevention of Sexual Harassment

Objective:

To provide a safe and secure environment for all employees and students by preventing and addressing issues of sexual harassment

Members:

Roles and Responsibilities:

• Ensure awareness among students and staff regarding sexual harassment.
• Prevent incidents by promoting a culture of respect and safety.
• Receive and address complaints in a confidential and sensitive manner.
• Conduct a fair investigation and take corrective action as per rules.

Complaint Submission & Resolution Procedure:

1. Complaints can be submitted in writing to the committee
2. Acknowledgment of the complaint within 2 working days.
3. Preliminary inquiry within 5–7 days.
4. Formal hearing (if needed) and resolution within 15 working days.
5. Maintain strict confidentiality throughout the process.

Child Protection& Anti Bullying Committee

Objective:

To prevent abuse, neglect, bullying, or exploitation of students and ensure a safe school environment.

Members:

Roles and Responsibilities:

• Monitor student safety and behavior on school premises.
• Conduct workshops on child rights and protection.
• Raise awareness about safe and unsafe behavior among students.

Complaint Submission & Resolution Procedure:

6. Complaints can be submitted in writing to the committee
7. Committee will respond within 5 days.
8. Counseling and further steps will be initiated as needed.

POCSO Committee

Objective:

To ensure the protection of children from sexual offences, create a child-safe environment, and take immediate action in case of abuse or related incidents, as per the POCSO Act, 2012.

Members:

Roles and Responsibilities:

• Educate students and staff about child safety and POCSO provisions.
• Ensure preventive measures are implemented on campus.
• Receive and act promptly on complaints of sexual offences.
• Liaise with legal authorities, if required, and assist in investigations.
• Maintain strict confidentiality of the cases.
• Report incidents to authorities as mandated under the law.

Complaint Submission & Resolution Procedure:

9. Complaints must be made in writing to the Principal
10. Complaints are acknowledged within 2 working days
11. The school informs local police or Child Welfare Committee as per law if needed.
12. The child receives counseling, protection, and medical/legal support if needed.
13. The school maintains confidential internal records and reports incidents to CBSE when required.

Faculty Concern Committee

Objective:

To address and resolve faculty-related concerns or grievances in a systematic and transparent manner, ensuring a positive and professional working environment within the school.

Members:

Roles and Responsibilities:

• Receive concerns from faculty related to academics, administration, or workplace environment.
• Ensure confidential, respectful, and unbiased handling of issues.
• Guide faculty on proper redressal procedures and follow-up.
• Escalate unresolved cases to higher authorities as per the defined protocol.

Complaint Submission & Resolution Procedure:

14. Faculty member submitscomplaint in writing to the respective Academic Coordinator.
15. If unresolved within 5 working days, the faculty may escalate the issue to the School Principal.
16. If still unresolved within 7 working days, the concern may be submitted to the HR Head via email or written form.
17. If no action is taken within 5 working days by HR, a reminder email should be sent to the HR Head.
18. If all the above fail to provide resolution, the faculty member may formally request a meeting with School Management to present their concern.

Note:

In case any committee member leaves the organization, the concerned person who wishes to submit a complaint may directly meet the School Head and submit a written complaint for necessary action.